Last updated 11/12/25

Booking and Payment Terms and Conditions for FE Associates
To reserve a place on one of our leadership programmes or workshops at FE Associates, contact us while you seek permission from the relevant budget holder to attend. We will hold your spot for as long as possible, pending your confirmation. Please note, however, that if our maximum capacity is reached while you are seeking permission, we may not be able to confirm your place on the programme.

Authorisation
By submitting a booking to us, by whatever means, you are acknowledging that you have received authorisation for this expenditure from the relevant budget holder at your institution. Places are held subject to capacity and confirmation.

Substitute Delegates
Substitute delegates on our leadership programmes and workshops are handled on a case-by-case basis. You must inform us at least one week in advance, and we reserve the right to refuse a delegate substitute request.

Cancellations by FE Associates
While it’s rare for a leadership programme or workshop to be cancelled, unforeseen circumstances such as inclement weather, venue availability issues or train strikes may arise. In such cases:
• We will re-organise one-day workshops.
• For more extended training programs involving multiple days, the cancelled day will be rescheduled with consideration for the cohort’s availability.
FE Associates are not liable for ancillary costs such as accommodation or travel should a cancellation occur. We recommend that, where hotel bookings are being made, you or your organisation choose an option that allows for cancellations.
Should we find it necessary to cancel a programme due to a lack of viable delegate numbers and the fee has already been paid, the full course fee will be refunded.

Delegate Cancellations
We understand that delegates’ plans may change for various reasons, leading to the need to cancel a booking. In such circumstances:
• A Full refund applies if cancellation is received at least 20 working days before the event.
• A 50% refund applies for cancellations received between 20 and 10 working days before the event.
• No refund applies for cancellations received fewer than 10 working days before the event, and outstanding invoices remain payable in full.

Payment Procedures
Payment is due in most cases two weeks before the leadership programme or workshop takes place. We are committed to sending you an invoice in advance to allow sufficient time for payment, or you can use our online payment portal system, which is available 24/7. Payment can be made via Bank Transfer or card payment by contacting us directly and electronic payment requests are available upon request.

Certificate of Attendance and Impact Surveys
FE Associates will issue Certificates of attendance to delegates who have fully attended a leadership programme or workshop. Certificates cannot be issued for partial attendance. We may send requests to delegates for information and feedback once a course is completed. This will usually be collected through our post-programme surveys, although other methods may be used. Please note that we may use your survey responses in the form of anonymous quotes in promotional material (printed and digital). By booking a place on a leadership programme or workshop with us, you confirm that you are willing to be contacted.

Data Protection and Security
At FE Associates, we are committed to protecting your privacy and ensuring data security. Personal data provided directly through our website or via third parties acting on our behalf will only be used in accordance with our Privacy https://www.sixthformassociates.co.uk/privacy-policy/ and cookie policy https://www.sixthformassociates.co.uk/cookies/ We conduct due diligence on third parties that process your data on our behalf and maintain oversight of its handling. We adhere to industry-standard security levels for data protection. Should we wish to record a session, attendees of our leadership programmes and workshops will be notified and prompted to provide consent, ensuring transparency and compliance with data protection regulations.